The service
Professional coaching, delivered online in sessions of 50 minutes. Coaching supports your own thinking and decision making. It is not business consulting, not mentoring, not legal, financial or tax advice, and not therapy or any form of medical or psychological treatment.
Booking and payment
Sessions are booked through the scheduling provider. An advance invoice follows the booking and is settled by bank transfer before the session. The session goes ahead once payment has been received, and a final invoice is issued afterwards. This website neither accepts nor processes any payment. Prices are stated in euro and are final. The provider is not registered for VAT.
The six session program is settled by a single advance invoice before the first session. The sessions are scheduled individually and should be used within 12 months of purchase.
Rescheduling and cancellation
A session can be moved or cancelled up to 24 hours before the start time using the link in the confirmation email. Inside 24 hours the session is treated as delivered. If the coach needs to move a session, an alternative time is offered or the session is refunded in full.
Withdrawal within 14 days
The contract is concluded online. If you are entering into it as a consumer, that is, not for business purposes, you have the right to withdraw from it within 14 days of payment, without giving a reason. An email to dana.tarko@nextlvldecisions.com inside that period is enough. No form is needed, only an unambiguous statement that you are withdrawing.
If you book a session that falls inside those 14 days, you are expressly requesting that the service begin before the period ends. That has two consequences, worth reading before you book:
- If you withdraw after a session has taken place but the service has not been fully used, you pay a proportionate part of the price for what was already delivered. The rest is refunded.
- If the service has been provided in full, meaning the single session took place, or all 6 sessions of the program took place, the right to withdraw ends.
If your first session is booked after the 14 days have passed, nothing about the right to withdraw changes.
Refunds are made within 14 days of receiving the withdrawal, by the same means as the original payment. This statutory right sits alongside the 24 hour rescheduling rule and, while the 14 day period is running, takes precedence over it.
Confidentiality
Everything said in a session is confidential and is not disclosed to any third party, including an employer paying for the coaching, except where disclosure is required by law or where there is a serious and immediate risk of harm.
Your responsibility
Decisions and actions taken after a session are yours. Coaching does not transfer responsibility for outcomes, and no specific result is promised.
Limits and referral
If it becomes clear that what you need is therapy, medical support, legal or financial advice, that will be said openly and the coaching will not attempt to substitute for it.
Complaints
If something about the service was not as agreed, write to dana.tarko@nextlvldecisions.com. Say which session it concerns, when it took place, and what specifically fell short of what was agreed. Receipt of the complaint is acknowledged, and it is resolved within 30 days of the day it is received at the latest. The outcome is confirmed in writing. If the complaint is rejected, or is not resolved within that period, you can take it to the authority named below.
Out-of-court dispute resolution
The competent body for the out-of-court resolution of consumer disputes arising from this contract is the Czech Trade Inspection Authority (Česká obchodní inspekce), Gorazdova 1969/24, 120 00 Praha 2. The same authority supervises compliance with Czech consumer protection law.
Governing law and contact
This contract is governed by the law of the Czech Republic. This does not affect the protection afforded to a consumer by the mandatory provisions of the law of their country of habitual residence.
The courts of the Czech Republic have jurisdiction over disputes arising from this contract. Where the client is a consumer habitually resident in another EU member state, the Brussels I bis Regulation applies: they may also bring proceedings in the courts of their own domicile, and proceedings may be brought against them only there.
Provider: Ing. Dana Tarko, Lucemburská 1496/8, 130 00 Praha 3 - Vinohrady, Czech Republic, registration number 23668491. Questions: dana.tarko@nextlvldecisions.com.